Novata Subprocessor List

Last Modified: March 28, 2024

Novata, Inc. and Novata UK Limited use certain subprocessors to support the delivery of the Novata services. The following is a list of the name(s), locations(s) and activities of the suppliers to Novata, Inc. and Novata UK Limited.

Technology Suppliers

Entity NamePurpose / services providedCountry location(s)
AmplitudeProvides metrics relating to application usageUnited States
AtlassianProvides tools to help plan and deliver software, specifically ticket and backlog management, and internal process documentationUnited States
Avalara, Inc.Sales tax compliance softwareUnited States
AWSProvides infrastructure and hosting for Novata’s apps and servicesUnited States
BInaryDefenseSecurity Operations Center and 24/7 Security MonitoringUnited States
BrowserstackFacilitates testing of Novata’s apps and servicesUnited States
Climate Neutral Carbon footprint estimation software United States
DataDogProvides monitoring and observability metrics, including real user monitoring to identify and debug defectsUnited States
DealHub Ltd.Provides tools for facilitating signing of contracts by clients Israel
DocuSignDigital contract ratification, geo-tracking, signature and IP address collectionUnited States
ExadelCompreFace, Ticket Automation, Front-End, MarTech Solutions, Smart Library, Automation FrameworkUnited States
GongProvides recording and transcription of customer conversations when permission is givenUnited States
GoogleSearch Engine Optimization, Workbench Keyword Management, Ad Placement, Collaboration Tools including email, document sharing and document creationUnited States
HubSpotProvides customer insight, sales and support toolsUnited States
LaunchDarklyManages feature flag configurationsUnited States
LexionContract management softwareUnited States
MetabaseData visualization and reporting platform for custom reportingUnited States
MetomicData Loss Prevention tooling and reporting servicesUnited Kingdom
MicrosoftCode Repository Services, Collaboration tools including document creation and modification, Security Incident & Event Monitoring (SIEM), and Windows Device Management United States
OktaManages user identities, credentials, and access to corporate applications United States
PlanhatProvides customer insights and trends based upon defined data sources within the Novata platformUnited States
ProductBoardProject management platformUnited States
ProofPointData Loss Prevention tooling and reporting servicesUnited States
Qualtrics, LLCSurvey tool that collects information about customers and potential customers who choose to submit a requestUnited States
SegmentCollects platform and feature usage information from the Novata platform for analysis by Planhat to assist in feature development and refinement priorityUnited States
SisenseData visualization and reporting platform for custom reportingUnited States
SlackProvides internal communication for staff at NovataUnited States
SnowflakeData warehousing platform utilized for ingestion, analysis, trending, and customer data access via SSDS functionalityUnited States

Professional Service Suppliers

Entity NamePurpose / services providedCountry location(s)
Binary DefenseSecurity Operations Center, Threat Management, Security ObservabilityUnited States
CrederaSecurity Engineering, Operations and Strategic Consulting ServicesUnited States
DataTruthDevelopment and testing of components of software platformUnited Kingdom
HiroMarketing Automation partner supporting campaign managementUnited States